Terms & Conditions

1. Order acceptance

An order is a request to buy and is not accepted until we confirm it. We may decline or cancel an order where a product is unavailable, where the delivery address cannot be served, where the price or product details were listed in error, or where we suspect misuse.

2. Product inspection at delivery

Please inspect the product carefully, in front of the delivery person or courier, before accepting the delivery. Check the product condition, the quantity, the colour or variant where applicable, any visible damage, and any obvious defect or mismatch with what you ordered.

If something is wrong, you may refuse to accept the delivery at that point. Once you have accepted the product, ordinary complaints about issues that could reasonably have been identified during inspection (for example the wrong colour, a lower quantity, or visible damage) are generally not accepted.

If there is a genuine hidden issue that could not reasonably be identified during inspection, please contact us through the complaint process in section 12.

3. Delivery

We deliver through our own arrangements and third-party couriers. Delivery times are estimates and are not guaranteed. The delivery charge and the amount payable (including cash on delivery, where offered) are shown before you confirm the order.

4. Order cancellation

You may request cancellation before the order has entered the delivery or shipping process. If you cancel after the order has entered the delivery or shipping process, the applicable delivery charge must be paid by you, even if the order is not delivered.

We may cancel an order where a product is unavailable, the address is undeliverable, or a pricing or listing error has occurred. If we cancel for such a reason and you have already paid, we will arrange an appropriate refund.

5. Delivery charges

Our current normal delivery charges are BDT 60 within Bogura and from BDT 120 outside Bogura. The exact charge shown at checkout is the charge that applies to your order and may vary with the destination, the parcel weight and the courier service used.

6. Returns and refunds

Where a return is accepted under these terms, we will confirm the resolution with you, which may be a replacement, a repair, or a refund, depending on the issue and the product. Approved refunds are made through a reasonable method (for example the original payment method or a bank or mobile transfer). Refunds may take a reasonable time to process.

7. Damaged, wrong or missing items

If a product arrives damaged, or you receive the wrong item, or an item is missing, please contact us as soon as possible after delivery and follow the evidence requirements in section 8. Requests made after an unreasonable delay may not be accepted.

8. Unboxing video requirement

For any post-delivery complaint about the condition of a product, damage, a missing item, a wrong item or a similar issue, we require a clear and continuous unboxing video. Where possible, the package should be recorded before it is opened.

• The video should clearly show the package as received.
• The opening and unboxing should be continuous and clear.
• The product and the issue being reported should be clearly visible.
• Edited, cut or incomplete videos may not be sufficient evidence.

9. Customer responsibility

You are responsible for providing a correct, complete and reachable delivery address and an accurate contact number, and for being available to receive the delivery. We are not responsible for a failed or delayed delivery caused by an incorrect address, an unreachable number, or your unavailability.

10. Availability, pricing and images

Products are subject to availability and may be withdrawn at any time. Product images are for illustration; colours and appearance may vary slightly. We try to keep prices and descriptions accurate, but errors can occur. If we find a pricing or listing error before dispatch, we may cancel the affected order and refund any amount already paid.

11. Delays and circumstances beyond our control

We are not liable for delays or failures caused by events beyond our reasonable control, including natural disasters, adverse weather, strikes, transport or courier disruptions, government action, and other similar events.

12. Complaints and contact

For any question, complaint or request, please contact Saj Ghor Bogura at 015764-54961 | 01904-946099 or through sajghorbogura.com. Please keep your order number and, where relevant, the unboxing video ready.

13. Changes to these terms

We may update these terms from time to time. The version in effect when you place an order applies to that order. The date at the top of this page shows when it was last updated.